Refund Policy
At Pro Pet Plus, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied, our refund policy outlines the terms under which returns and refunds may be processed.
1. Eligibility for Returns
To qualify for a return:
- The product must be unused and in its original packaging.
- Returns must be initiated within 14 days of receiving your order.
- Proof of purchase (e.g., order confirmation, receipt) must be provided.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Perishable goods (e.g., food, treats)
- Sale or clearance items
- Gift cards
3. How to Initiate a Return
To request a return:
- Contact us at [Insert Contact Email/Phone] with your order details.
- Once approved, we will provide instructions for shipping the item back.
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
4. Refund Process
- Approved Returns: Once we receive and inspect the item, we will notify you of the refund status. Refunds will be processed to your original payment method within 2-3 business days.
- Partial Refunds: Items that are damaged, missing parts, or returned outside the eligible timeframe may only receive a partial refund.
- Non-Refundable Shipping Fees: Original shipping costs are non-refundable unless the return is due to an error on our part.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 14 of delivery. We will arrange a replacement or refund at no cost to you.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
7. Contact Us
For any questions or assistance with returns and refunds, please contact us:
- Email: return@petproplus.com
By shopping at Pro Pet Plus, you agree to this Refund Policy. Thank you for your understanding and support!